FAQ's - Gut zu wissen

The entire igloo village is built as a tunnel system, i.e. from the outside the igloo village looks like a huge pile of snow with a few entrances. The rest is connected by “underground” corridors (the drawing below shows a possible layout).

The techniques employed in igloo construction result in an inherently stable structure. Safety measurements are continually taken, which offer information on the conditions in the different igloos to our experienced specialists. Years of experience in building igloos as well as various tests (driving over the igloos with snow cats, blasting the igloos) give us the certainty that our igloos are absolutely stable.

The long friendship between Adrian Günter and several Inuit from Canada has provided the foundation for the art work in the Igloo Villages. We also maintain close contact with the Cerny Inuit Collection. Besides our cooperation with Inuit artists, many artists from Switzerland and abroad add their artistic touch to our walls.

The Igloo Village is in the middle of a ski resort, on a mountain, in the wild. You'll need to come prepared for those types of conditions. Normally the temperatures inside of the igloos lies around freezing.
Your clothing and equipment:

•     Warm clothing, suitable for winter (i.e. ski clothing)
•     Comfortable, warm shoes (i.e. Snowboarding boots or Moonboots)
•     Good gloves
•     Sunglasses (for the travel)
•     Dry socks, long-johns, pyjamas
•     A towel, swimming trunks and flip-flops for the Sauna/Whirlpool
•     Two hats (the second hat as a spare, in case the first gets wet in the whirlpool)
•     A torch (preferably one that can be mounted on your head)
•     Toothbrush (yes, it's possible to brush your teeth)
•     Cash (no credit-cards)
•     An expidition-sleeping bag, as well as sleeping-bag inner will be provided for you (please don't bring your own)

A backpack is the ideal form of baggage for an overnight stay in the Igloo Village (a sports bag works too though!). Please don't bring a large suitcase.
 

We have had guests from the age of 19 months, to 82 years. The average age of the guests is around 35 years. Everyone who feels healthy and can “endure” a bit of nature is by all means welcome! We request guests with existing medical conditions to consult their doctor in advance (in particular with regard to the altitude of the Igloo Village).
 

Yes, this is possible, your group would just rent the whole igloo to yourselves, this is priced at the rate of 6 adults. See our prices here.

The overnight accommodation is paid for in advance (by means of cash in advance, debit or credit card). A bill will be drawn up for you to pay for items consumed during the evening (drinks, merchandising articles) which is to be paid in cash after breakfast.

From your arrival until breakfast the next morning, one or several guides will be at your side to ensure your well-being. The Igloo Guide is also responsible for your safety, which is our main priority.

The selection of drinks includes various teas, various types of punch (which can be creatively “enriched”), as well as a self-brewed igloo mulled wine. In the morning we serve herbal tea right at your sleeping bag. Water and tea are free of charge during your stay.

As a general rule, yes. However, only animals that are used to the cold may come! The animal may not sleep in the Standard Igloos and you must bring an extra sleeping bag and blanket for your animal. We request you to consult us in advance.
 

No, we will provide you with an expedition sleeping bag which is efficient to minus 40°C. In addition, every guest receives an inner sleeping bag free of charge, so that all hygiene aspects are fully taken into account.

Yes, there are toilets which are harmoniously built into the Igloo Village with snow. The Igloo Romantic Suite and the Igloo Romantic Plus have their own “throne”. Of course there are also toilets in the nearby mountain restaurant before you head up to the Igloo Village and the next morning after your return.

Our jacuzzis are equipped with an additional heating system to defy the outside temperatures. The water temperature is between 38 and 40 degrees Celsius. The jacuzzi is cleaned everyday. Besides completely changing the water, the evaporation of approx. 50 liters and consequent refilling ensures that the water is always fresh.

Besides standard elements such as the aperitif, evening meal, wellness, snowshoe hiking/night walking, there are basically no other planned activities. You can make the evening even cosier by chatting and playing games with the other guests. The secluded location provides a wonderful atmosphere for a relaxing evening, and if you wish you may also turn up the music a bit.

As long as the mountain transport is running, the weather is of not much consequence to us! Because the Igloo Village is completely isolated from the outside conditions it can rain, snow and hail outside without us even realising that anything is even going on!

If the lifts are unable to run due to a storm then we have to cancel your booking. If your booking gets cancelled you have the choice of moving your booking to a different date, receiving a Voucher in the value of your booking, or getting a full refund.
 

All of the images presented on the web site and in the media are from previous winter seasons. Generally the Igloo Villages are similar to the shown images, however, due to the fact that they are rebuilt every year, there are subtle variances.

In the case of cancellations up to 60 days before the reserved date we will refund 95% of the amount paid (excluding any bank charges incurred). In the case of cancellations between 60 and 30 days before the reserved date we refund 90% of the amount paid (excluding any bank charges incurred). In the case of cancellations between 30 and 7 days before the reserved date we will refund 50% of the amount paid (excluding any bank charges incurred). In the case of cancellations within 7 days of the reservation a refund is not possible. If the booking was made through a partner then a maximum of 80% will be refunded from the date of the booking. A rebooking up to 15 days before the reserved date will incur a surcharge of 30 CHF per person. Downgrades or rebookings within 14 days of the reserved date are considered as cancellations.

No, packages can only be booked telephonically as availability of the booking needs to be confirmed by our partner hotels.

Yes, upgrades are possible (i,e. from a standard igloo to a romantic igloo), although upgrades are only provided for vouchers which were issued by the Igloo Village. The difference in the costs of the booking will be manually processed and billed to you.

Yes. These can be used at the bar (for drinks, food, our fan shop). Cash-value vouchers cannot be used to pay for overnight bookings.

Please enquire about this to our bookings office.

Every guest receives a cotton sleeping bag free of charge (for Romantic Igloos a double cotton sleeping bag) as the expedition sleeping bags are aired out and disinfected everyday, but not washed. The jacuzzis are cleaned everyday and the water changed regularly. Refresher towels and a disinfectant spray are available in the lavatories.

All guides speak german, english, a bit of french, as well as a few other languages. The language spoken by guests is taken note of when assigning guides.

The Iglounges are two blow-up and zippable event igloos, which can be rented all year round. They are very portable and can be setup anywhere. They are particularly suited for presentations, classes, extensions, lounges, aperitifs, birthday parties, seminars and many other similar events. More info is available at www.iglounge.com.

The Igloo Villages (Bar and Hotel) are open from the 25th December, the Igloo Village in Zugspitze opens from the 31st December. They generally stay open until mid-April, but this depends on the weather conditions. The Igloo Bar is open while the slopes are open.

Have a look at the overview of our rooms.

We recommend using the public transport system, it's less stressful and more precise! Make sure to plan enough time for your journey and have a look at our route descriptions for the different Igloo Villages:

• Iglu-Dorf Andorra pdf
• Iglu-Dorf Davos-Klosters pdf
• Iglu-Dorf Engelberg pdf
• Iglu-Dorf Gstaad pdf
• Iglu-Dorf St. Moritz pdf
• Iglu-Dorf Zermatt pdf
• Iglu-Dorf Zugspitze pdf

Please contact the bookings office if you're delayed!

Have a look at our packages overview.

Yes! Please ask for information for each individual Igloo Village.