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Frequently Asked Questions


More Igloo Magic

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01. What does the igloo village look like and how big it is?

Everything under a single roof! All igloo villages have a similar layout. The igloos are interconnected with each other via a corridor system and are not isolated. But still, each location is individual and unique. The igloos vary in size; there are larger social igloos and smaller igloos, for example the overnight igloos (approx. 4 metres diameter). The photos in the gallery show the igloo villages from the past years and give you a good idea of what the igloo looks like.

02. How is the igloo village built, and is it stable?

Every year, each of the igloo villages is rebuilt in over 3000 man hours. The igloo team uses large balloons, snow blowers and plenty of muscle power to build the individual villages, igloo by igloo.

The snow and ice art is created by artists from around the world. Every location has a new motto each year, which the beautiful decorations are based on. For this year's motto click here.

It is not possible for an igloo village to collapse in winter! It's individual construction method makes it very stable. During construction, the snow becomes so hard that a groomer vehicle could drive across it without anything happening.

03. Where and at what altitude are the igloo villages?

Davos / Parsenn / Weissfluhjoch / Junction Schifer/Hauptertäli 2'500m

Gstaad / Saanerslochgrat 2'000m

Kühtai / 2'100m

Schilthorn / Station Birg / 2'677m

Stockhorn / Station Chrindi / Hinterstockensee 1'600m

Zermatt / Gornergrat / between Rotenboden and Riffelberg / 2'700m

Zugspitze / Zugspitzplatt 2'600m

04. What are the opening hours of the igloo villages?

Davos Klosters
Hotel: 25th december 2020 to 10th april 2021, daily
Bar/Restaurant: Mo - Fr 11.00 - 16.00 h and Sa - Su 10.30 - 16.00 h

Hotel: 25th december 2020 to 04th April 2021, daily
Bar/Restaurant: Mo - Fr 11.00 - 16.00 h and Sa - Su 10.30 - 16.00 h

Hotel: 7th january 2021 to 04. april 2021, daily
Bar: Mo, We - Su 15.00 - 17.00 h, Restaurant: Sa - Su 

Bar/Restaurant: 12th december 2020 to 28th february 2021, daily (in good weather) 11.00 - 16.00 h

Hotel: 17th december 2020 to 18th april 2021, till 10th January 2021 daily, then thursday to sunday
outdoor Bar/Restaurant: daily 11.00 to 16.00 h, kitchen only 12:00 to 14:00 h (only outside)

Hotel: 10th january 2021 to 10th april 2021, daily
Bar: daily 11.00 - 15.30 h, Restaurant Sa - Su 13.30 - 15.30 h


05. Which is the prettiest igloo village?

All igloo villages are beautiful and unique.

As far as structure and equipment are concerned, they are almost identical.

They differ with regard to the artistic theme and of course the location itself

06. Who can stay the night in the igloo village?

Who can stay the night in the igloo village?

Almost everyone can stay the night in the igloo village.

It is very important that you are aware of the remote location of the villages; for more details, please see our safety instructions attached to the arrival informations of any destination.

07. How is the igloo village illuminated?

All igloos and passages have integrated LED lights.

In the public rooms they are on all the time. In the sleeping igloos they can be switched on and off.

08. How does the air supply work?

The snow itself has a high air content and is air-permeable to a small extent. The sleeping places are higher up, which means the nitrogen drops down to the lower-lying areas. There are several outlets that allow the air to circulate. The rooms are very high and filled with plenty of oxygen. We only use candles in the public areas.

09. How do you get there?

Day guests make their own way to the igloo village. The igloo villages are located on the ski slopes. The footpath takes you through the snow on the slopes up or down the mountain. The length of the journey depends on the location. If you are in Gstaad or Zugspitze you have the shortest route (5-7 minutes). Walking from Zermatt or Davos takes around 20 minutes and is the longest and steepest route. Please note that we do not provide personal transport to and from the igloo.

Hotel guests must NEVER walk alone to the igloo village; they have to strictly keep to the specified meeting point by the designated mountain restaurant. The time of day is coordinated with the timetable of the mountain railway. Allow plenty of time for the journey. As soon as it becomes clear that you will be late, contact the booking office immediately: +41 41 612 27 28.

For detailed information, please see the day and night arrival informations of the destinations.

10. Which services are included?

First of all, we would like to emphasise that a large part of the price covers the annual and very labour-intensive construction and the exposed location of the complex.

The prices for services such as rooms, sanitary facilities, and catering are as favourable as possible given the circumstances.

The following services are included in the overnight accommodation:

Welcome drink and aperitif tray, guided tour of the igloos, cheese fondue for dinner, use of the public whirlpool (all locations except Kühtai), used of the mixed sauna (only in Davos‐Klosters, Gstaad, Kühtai and Zugspitze), short snowshoe walk (only in the Swiss locations) or night time walk (Zugspitze), overnight stay in the igloo, including inner sleeping bag and expedition sleeping bag up to ‐40 ° C, a good-morning cup of tea served to your sleeping bag, breakfast at the mountain restaurant, and our igloo guides look after you during your stay.

Additional services may be included depending on the igloo category you have booked.

The snowshoe /night time walk and the whirlpool/sauna are weather-dependent (please see our safety instructions)

The following are NOT included:

  • visitor's tax
  • Travel costs by public transport or private car (parking charges apply)
  • Mountain railway tickets; unless specifically mentioned otherwise in the travel information material, the mountain railway prices apply.
  • additional refreshments
11. Is the snowshoe tour/ the night walk difficult?

We do snowshoe walk in the swiss destinations and a night walk at the Zugspitze. They are both doable for overnight guests. The tours vary in length depending on the location. Guests do not have to take part in the snowshoe tours.

12. What is there to eat and drink?

As a welcome we serve a glass of mulled wine in our restaurant or at the Igloo Bar.

Before dinner, our guests are served an aperitif tray of cold meat from the region.

For dinner in our restaurant we serve hot vegetable bouillon (self-service) followed by a delicious cheese fondue with fresh bread. The fondue is lactose-free and contains less than 0.1% alcohol.

As an alternative to the fondue, we serve pasta with tomato sauce.

You can of course also order other drinks from our guides (not included in the price); we have a wide selection of alcoholic and non-alcoholic drinks on our menu.

In the morning, we serve a good-morning cup of tea directly to your sleeping bag.

There is a breakfast buffet in the mountain restaurant.

13. What is the difference between a Family & Friends and a Romantic igloo?

The main difference is the number of people they accommodate. The Family & Friends Igloo has room for up to 6 people. It is bookable for minimum 3 Persons and this winter new just exclusive for you.

In the Romantic Igloo, on the other hand, there will be just two of you.

14. How does the whirlpool and sauna work?

The sauna and whirlpool are open in the evening for our overnight guests. There is a whirlpool at all locations instead of Kühtai. Our Igloo Romantic Suite guests have their own exclusive whirlpool right next to the sleeping igloo. There is a mixed sauna in Davos, Gstaad, Kühtai and on the Zugspitze. Please bring your own bath towel and flip-flops.

15. What about the evening programme?

The programme timetable and the programme itself is different for each location.

The basic programme is as follows:

  • Meeting at the mountain hotel/restaurant, welcome and instructions
  • Guided walk to the igloo-village (lenght varies according to destination)
  • Welcome drink and aperitif tray
  • Igloo guided tour
  • Fondue dinner
  • Use of public whirlpool (except Kühtai)/ mixed sauna (except Zermatt)
  • Short snowshoe walk (in the Swiss locations)/ night time walk (Zugspitze), weather permitting
  • Overnight stay in the igloo
  • Good-morning cup of tea served to your sleeping bag
  • Breakfast in the mountain restaurant
16. What about the sleeping arrangements?

We build a sleeping area using snow and palettes. The surface is then covered with thermal mats and thin foam mats. On top of that, there is a mattress cover and our exhibition sleeping bag (up to -40 degrees) stuffed with synthetic fibres as well as an inner sleeping bag. The Romantic categories have real sheepskins under the sleeping bag. You do not need to bring your own sleeping bag. There are no pillows in the igloo. If you want or need one, you have to bring your own.

17. What do I have to wear and bring with me?

The igloo village is in a remote location in the countryside on the mountain. Make sure that you bring the appropriate gear. The temperature in the igloo village is generally constant, around freezing point.

Recommended clothing and equipment:

  • Winter-proof, warm clothes (as for skiing)
  • Comfortable, warm winter boots (e.g. snowboard boots or moon boots)
  • A good pair of gloves
  • Dry socks, a change of long underwear, pyjama if necessary
  • Two bonnet (second in case the first one gets wet)
  • Bath towel, swimwear and flip-flops if necessary for the whirlpool/sauna
  • A torch, with headlight if necessary
  • Toothbrush (you can brush your teeth)
  • Cash (EC and credit cards only in Davos, Stockhorn, Kühtai, Gstaad and Zermatt)
  • Sunglasses & sunscreen (for the journey there and back)

A backpack is the perfect piece of luggage for your overnight stay in the igloo village. For luggage storage, please see the travel information material, section "luggage storage".

Do not bring:

• Expedition sleeping bag and inner sleeping bag
• Suitcase (not suitable)

18. What are the temperatures in the igloo?

The temperature in the igloo is relatively constant, around freezing point. Please dress accordingly throughout your stay. You will not be cold if you wear the right clothes in combination with our programme that includes hot food, exercise and use of the whirlpool/sauna as well as hot tea and fleece blankets.

See section Clothing/Equipment in the day and night arrival informations of the destinations.

19. Who looks after me?

Our guides are there for you during your whole stay. Startina when you meet up until breakfast and throughout the night. Your satisfaction and safety is top priority for us. We also try to allocate our guides such that our guests from ge/en/fr can be looked after in their native language.

20. What about the sanitary facilities?

We have central toilets for our guests in the igloo village. The romantic-igloo plus and the romantikc-igloo suite also have private toilets for overnight guests. In the toilet facilities you have the possibility to brush your teeth. There is also liquid hand disinfection for cleaning your hands. Running water is only available in Kühtai (warm) and Zermatt (cold). There are no showers in the igloo villages. At the other locations there is running, warm water last at the meeting point or then again in the morning in the mountain restaurant.

21. What happens if the weather is bad?

You can stay overnight whatever the weather, except in extreme storm and if there is no snow to build the igloo. If it's not possible to reach the igloo village, we will inform you as soon as possible.

22. What happens if the overnight stay is cancelled?

If we have to cancel the overnight stay we will try to notify you as early as possible so we can perhaps arrange a different location or a different date for you. If  neither is suitable for you, we will refund money or voucher.

23. How do you cook?

We have a separate kitchen igloo, also made from snow, of course. We use gas stoves to cook and adhere to prescribed hygiene standards. The dishes are washed in the nearby mountain restaurant

24. Can I book an Igloo for 4 people exclusive?

That is possible. Please reserve the Family & Friends Iglu exclusively. You are not sure which igloo is the right for you? The staff in our booking office are happy to help you.

25. Can I stay in the igloo for more than one night?

We recommend to stay for 1 night only, because we do not have any warm rooms, no running water and no showers. Our programme, food and drink are the same every day as well.

26. Can I build my own igloo?

At Gstaad und Kühtai you can build your own igloo with a guide and spend the night there. We offer day-time igloo building courses at all locations without overnight accommodation as well. For more details, please contact our booking office.

27. Can I bring my child(ren) to the igloo?

Yes, you can bring your children. We have had guests of all ages in the past. Please note that you will be high up in the Alps with temperatures around the freezing point. Is that the right thing for your child? What's more, we do not provide child care facilities in the igloo. You have to bring along anything you need yourself.

28. Is there electricity?

We do have electricity in the igloo, but most of the plugs are in the bar area, which can be used in consultation with our staff. At the igloo-village Zugspitze each sleeping igloo has a USB power port.

29. How can I make a booking?

You can book for the following winter from July. You can make a booking by phone, email or through the online shop. We recommend that you book as early as possible, because our season is very short and of course we only have a limited number of igloos. Fridays, Saturdays and Sundays as well as holidays are always booked up early.

To make a reservation we need your home address and your mobile phone number.

30. How do I pay?

All overnight bookings must be paid in advance. When you make your booking, you will be given an invoice with paying-in slip (by email or post), or you can pay by credit card (VISA, Mastercard), by voucher or in Switzerland by PostCard. In the igloo-villages you can pay for the additional refreshments by cash (CHF/EURO) and at the locations in Davos, Gstaad, Stockhorn, Kühtai and Zermatt also by card (Visa, Mastercard, Maestro).

31. What are your cancellation and rebooking conditions?

Please see our general tearms.

32. How do you handle vouchers?

We sell accommodation vouchers (by phone, email or through the online shop) and general vouchers (only by phone and email).
All our vouchers are valid for 1 year. On request, we extend their validity up to 5 years. A surcharge may apply in the event of price changes.

All accommodation vouchers purchased from the igloo village directly (not from partner companies) can be redeemed in the online shop. When redeeming a voucher, please note that the code is not a promotional code, but rather a reference number, which will be retrieved later in the booking process.

Your vouchers can also be redeemed for other room categories or other destinations. A different set of dates is possible with some vouchers.

Vouchers already issued may not be returned.

33. Can packages be booked online?

All our packages can only be booked over the phone or by email through the booking office, because availability has to be checked with the respective partner hotel.

34. Can you stay overnight in the igloo village as a single person?

Of course. If you like, you can stay on your own. You have to book then a romantic igloo and pay the rate of 2.

35. Is it possible to visit the igloo village in the evening without staying the night?

This is possible under certain circumstances and in some locations. Please ask at the booking office.

Further informations you can find here: In the evening

36. Am I allowed to bring a pet?

During the day in the restaurant and at the bar (exept Zugspitze) dogs are allowed; make sure there are no traces of urine or faeces in the igloo.

If you stay overnight in Gstaad, Zermatt or Kühtai dogs are allowed on request in the romantic igloo, plus and the family & friends igloo.

Please think about the following:

  • Is your dog happy in the cold? If not, then a night in an igloo is not right for your dog.
  • While making an online booking please note in the comment field that you have a dog or let us know by phone or e-mail.
  • Customers must bring their own food, food bowl and enough poo bags
  • There must be no traces of urine or faeces in the igloo
  • Dogs must not spend the night on the bed or in the sleeping bag; you must bring your own blanket or sleeping bag
  • Dogs cannot be tied up or locked in in the igloo
  • Please be aware that you cannot use the whirlpool, unless someone watches the dog
  • The dog has to be on a leash in the igloo; please bring a muzzle in case another guest is frightened
  • During snowshoe hike, the dog also has to be on a leash because we pass game reserves and also because of the snow groomer
  • We do charge CHF 25.00 / Euro 20 extra for dogs

Dogs are not allowed to spend the night at the Zugspitze igloo village!

37. Is there a warm room?

At the locations in Davos, Gstaad and Zermatt each igloo has a heated kota next to it. There is a sauna in Davos, Gstaad, Kühtai and on the Zugspitze, which is open in the evening; but of course the idea is not to spend all evening there.

38. Can you get to the igloo village in a wheelchair or if you have difficulties walking?

The path to the igloo takes you through snow along the slope and up and down the mountain, which is why it is not suitable for people who have difficulties walking or for wheelchair users.

Please note that we do not provide personal transport to and from the igloo.

39. What other activities are there in addition to the overnight stay in the igloo village?

We also offer daytime activities. Snowshoe walking, classic igloo building, carving snow sculptures and we can also serve as a venue for christenings, weddings and receptions. Our restaurant and our bar are of course open during the day. During the day, you can also go skiing or tobogganing on the mountain. If you need more information, please inquire with our booking office.

40. What about safety?

Your safety is our top priority. The igloo is regularly checked for its stability and is reinforced regularly. Our guides are around the whole time and are specially trained. We have a safety and emergency plan in place for each location.

We have a first aid kit comprising antiseptic, wound ointment, dressings, bandaging material, tweezers. We are not permitted to have or give out any other material or medication on site. Guest are responsible for bringing their own.

Davos, Gstaad an Zermatt have a defibrillator on site.

Together with the booking we send out the general terms and conditions and binding safety instructions

41. What are the hygiene standards like?

We adhere to the hygiene standards based on the annual inspections of the cantonal food authorities.

Each guest gets an inner sleeping bag made from cotton (romantic igloo guests are provided with a double cotton sleeping bag). The expedition sleeping bags are aired and disinfected every day, but not washed.

The whirlpools are cleaned daily and the water is replaced regularly. The water also has plenty of time to recover, because only our overnight guests use the whirlpool.

Wet wipes/disinfectant spray are available in the toilet.


More Igloo Magic

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