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General Terms and Conditions

Iglu-Dorf GmbH’s General Terms and Conditions (in short: GT&Cs) are deliberately kept short, clear and understandable. The GT&Cs apply to overnight stays in igloos, to included services as well as to events around the Igloo Village. 
1. Subject matter and conclusion of the contract
After receipt of the order confirmation via email, a contract incorporating these GT&Cs is concluded between you (hereinafter referred to as the “Customer”) and Iglu-Dorf GmbH (hereinafter referred to as the “Organiser"). The person making the booking is responsible for communicating the GT&Cs to all other participants for which they are making the booking.
Any additional services (e.g. additional meals, reservation of means of transport, event activities, etc.) provided by partner companies are subject to their own general terms and conditions.
2. Cancellation or change of order by the Customer
We advise you to take out trip cancellation insurance so that you are covered in the event of illness, accident etc. The Customer is responsible for taking out such an insurance policy. We recommend e.g. Allianz for travel insurance.
Any cancellation must be received in writing and confirmed by the Organiser. The cancellation fees depend on the date the organiser received the cancellation notice. 
The following cancellation and postponement fees apply:
Specific provisions: COVID-19
We guarantee free cancellation of your booking (accommodation and events) should:
  • official regulations make it impossible to travel to the Iglu-Dorf or back to your place of residence
  • official regulations prohibit activities and/or events at the respective location
Additionally, the following conditions apply:
  • Any external costs incurred by third parties will be due for payment
  • Any expenses incurred by Iglu-Dorf may have to be reimbursed, if applicable
In the event of an official ban on travel, you may rebook or obtain a voucher or refund.
If you are unable to travel, you may let someone else use your booked room. You need to let them know your booking number, name and mobile number in writing in advance.
The mobile phone number that the Customer has entered for the day of arrival will also be used for contact tracing in cases where COVID-19 is suspected. The contact details of the entire group may be requested for use in contact tracing.
Please also note the points on health status under point 7. 
General provisions: Overnight stays and activities up to ten persons
Up to 14 days before the event 0%. 
Up to 7 days before the event 10%. 
Up to 72 hours before the event 50%. 
Less than 72 hours before the event 100%
Between 7 days and 72 hours before the overnight stay, you can also postpone the booking within the season or to obtain a voucher for the overnight stay. A processing fee of CHF 30 per person will be charged in both cases.
If you booked your Iglu-Dorf via a commission partner or paid for it with a voucher from a commission partner, the refund will be made minus the commission amount. In any case, a maximum of 80% of the booking amount will be refunded and only in the form of a voucher.
General provisions: Events (exclusive bookings and group events)
21 to 8 days before the event 50%
Up to 7 days before the event 80%
Less than 72 hours before the event 100% 
If the group size is adjusted, the cancellation conditions set out above apply. A reduction of the order value by more than 20% is also treated as a cancellation. If you cancel an overnight stay that had already been postponed, we will charge a cancellation fee of 100%.
In general, a flat rate of 5% of the booking amount can be charged for costs already incurred or organisational work for event services. If the actual costs incurred for expenses are higher, these may also be billed.
3. Refunds
Whenever possible, we are happy to make the refund in the form of a voucher. In the event of a cash refund, the money will always be refunded to the source of payment used for the payment. Expenses incurred in the course of payment transactions by third-party institutions (bank, post office, credit card etc.) will be charged in addition to the cancellation costs.
Vouchers for services provided by Iglu-Dorf GmbH will not be refunded in cash, even if a booking has to be cancelled or postponed.
4. Late arrival
In case of late arrival or non-appearance of the Customer e.g. because of bad road conditions, traffic jams etc., 100% of the booking amount will be charged. Any additional costs incurred as a result shall be borne by the Customer. If the Customer joins an activity after it has started or leaves before it has ended, there is no right to a refund.
Therefore, please allow plenty of time and note the times given in the directions.
5. Cancellations by Iglu-Dorf GmbH
The Organiser can cancel the overnight stay or the event in whole or in part due to cessation of cable car operations (wind, avalanches, pandemic etc.) or due to lack of snow. These will be made by telephone to the mobile number given at the time of booking. If the Organiser has to cancel the event on the date booked, the Organiser will offer the Customer an alternative of equivalent value if possible. If the Customer refuses this, 100% of the booking amount will be refunded or a replacement date will be sought. 
Cancellation by the Organiser is usually made by no later than 12:00 noon on the day of the booked accommodation/event. Arrival and departure costs, possible accommodation costs as well as cancellation costs of external services will not be borne by the Organiser. 
In the Iglu-Dorf Zugspitze, avalanche blasting may result in the Customer having to leave the Iglu-Dorf immediately, possibly even in the middle of the night. Depending on the situation, it may not be possible to return to the Iglu-Dorf. No refund may be claimed for such an interruption or termination of the stay in the Iglu-Dorf.
6. Insurance
The Customer is responsible for taking out insurance against losses due to accident, illness, cancellation etc. We recommend e.g. Allianz for travel insurance.
7. State of health of the participants
Good health is a prerequisite for all activities. The participant undertakes to inform the Organiser of any health problems, allergies or other important issues in good time. Participation in an activity under the influence of drugs and/or excessive alcohol, psychotropic drugs or the like is not permitted. 
For the protection of guests and staff, you must be free of COVID-19 symptoms upon arrival. According to official regulations, these comprise symptoms include temperatures above 38.2°C, a cough or a sore throat. The cancellation conditions mentioned under point 2 apply.
8. Liability
The stay in the Iglu-Dorf as well as the arrival and departure are at the risk and peril of the Customer. The Organiser excludes any liability for damages and disadvantages of any kind for which the Organiser or its employees are not or are only slightly at fault. Furthermore, the Organiser rejects any liability for items brought on to the premises as well as theft, damage or other loss. The Organiser is further not liable for actions, negligence or omissions by third party service providers.
In the event of cancellations by the Organiser, the Organiser shall in all cases only be liable up to a maximum of the paid booking amount. Any claims must be received by the Organiser in writing no later than ten days after departure. The Customer is liable to the Organiser for any damage to and loss of the Organiser’s material caused by Customer or their companions. If instructions or tips issued by the Organiser are not observed, any liability of the Organiser shall be void.
9. Internet and printed matter
The igloo villages are built anew every year and change during the operational phase. Pictures used for communications are from previous seasons.
Changes may have been made to products and services after the editorial deadline for individual pages in brochures, leaflets etc. The information and details on these pages do not constitute any assurance or guarantee, whether explicit or implicit.
10. Governing law and place of jurisdiction
The current contractual relations shall be governed exclusively by Swiss law. The exclusive place of jurisdiction for all disputes arising from the contract is the place of the registered office of Iglu-Dorf GmbH, Stansstad (NW). 
The ineffectiveness of individual provisions of the contract shall not invalidate the entire contract. The parties to the contract shall deal with each other fairly and with loyalty and are required to settle claims, complaints and disagreements etc. in good faith through fair and objective discussions and direct round table negotiations.


Privacy Policy

Data protection

As a visitor to the website www.iglu-dorf.com, you decide which personal data you are willing to disclose to us. However, we wish to call your attention to the fact that by visiting our website and reading the Newsletter you automatically provide us with information which enables us to determine how visitors use our website and Newsletter and which information and offers meet with particular interest. If you register personally or make bookings via our website or request information material or other services, we require personal information about you, such as your name and address. To the extent that such services are provided by third parties, we will pass your data on to the service providers concerned; by giving us your particulars, you automatically authorize us to do so. Otherwise we will treat your personal data in confidence and only process it ourselves or release it to third parties in an anonymized form. Such third parties may also be located abroad. Data processing by ourselves or by third parties is performed solely for the purpose of giving individual information to our customers – save where it is used to provide services requested by you – and is designed to meet their interests and needs and also used for statistical and marketing purposes. Data processing is intended to enable us to design our website and our own service offering to meet the needs of users. Any other use of your personal particulars, in particular their sale to third parties, is expressly excluded. As a registered customer you can ask us to provide information on the content of your customer data held by us.

Transmission of our e-newsletter and emails

Iglu-Dorf sends out info newsletters containing further information, e.g. on updated websites or special offers by email. If you register for this service, we wish to call your attention to the fact that the emails are generally transmitted in non-encrypted form with the attendant risk that such data may be intercepted and read by third parties.

Opt Out Policy

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Google Analytics and Google Tag Manager

This website uses Google Analytics, a web analytics service provided by Google Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
We also use the Google Tag Manager. Website tags can be managed with this service. The Google Tag Manager only sets up tags - tags are codes that are used to measure traffic and visitor behavior. The tags come from other services - in our case Google Analytics (see above). The Google Tag Manager merely manages these tags, does not set cookies, and does not collect any personally identifiable information. If tracking has been disabled, the same applies to all tracking tags managed by the Google Tag Manager.

Google reCAPTCHA

In order to ensure sufficient data security during the transmission of forms, in certain cases we use the service reCAPTCHA of the company Google Inc. This serves primarily to differentiate whether the input is made by a natural person or misused by mechanical and automated processing. The service includes the transmission of the IP address and any other data required by Google for the reCAPTCHA service to Google. The differing data protection provisions of Google Inc. apply here. Further information on the data protection guidelines of Google Inc. can be found at http://www.google.de/intl/de/privacy or https://www.google.com/intl/de/policies/privacy/

Google Remarketing tag

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Facebook Pixel

We use Facebook Pixel to re-target ads on Facebook, Instagram, Facebook Messenger, and Facebook Audience Network based on your activities on our website to match your interests.


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